Thèse soutenue

Sadrp : un Système d'Aide Didactique basé sur la Reconnaissance du Plan

FR  |  
Auteur / Autrice : Fatiha Bousbahi
Direction : Brigitte de La Passardière
Type : Thèse de doctorat
Discipline(s) : Didactique de l'informatique
Date : Soutenance en 1994
Etablissement(s) : Paris 7

Mots clés


Mots clés contrôlés


FR  |  

In front of an important increasing complexity of functionalities offered by computer systems, several needs appeared in their using. User support is generally, provided by hard-copy manuals and on-line help systems. However, these traditional assistance are not sufficient, particularly to novice users, problems arise in accessing the information and in understanding it. One way to address this problem is through intelligent help systems which are supposed to provide users an adequate didactic active help and take into consideration their different skills (abilities, intentions, believes, errors, needs). In help system where the presence of tutor is very important, taking account only the task context is not sufficient. It is very important to recognise user's intention and plan to able the tutor to provide an adequate help. To achieve this goal, a previous didactic study of the application domain must be realised. The plan is a fundamental element in the interpretation of user's errors and intentions. It is the sign of his representation of problems and the proof of his performances or failure. In this way, we have analysed word processing which constitutes our application domain. We have situated specific problems of the domain and identified users' difficulties. This study ables us to class errors and their origins. This data constitute knowledge that system will use to recognise the user's plan. The plan