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Les effets de la récupération de service sur le comportement du consommateur insatisfait
FR |
EN
| Auteur / Autrice : | Marion Tissot |
| Direction : | Pierre Eiglier |
| Type : | Thèse de doctorat |
| Discipline(s) : | Sciences de gestion |
| Date : | Soutenance en 2003 |
| Etablissement(s) : | Aix-Marseille 3 |
Mots clés
FR